Open to opportunities · Abu Dhabi, UAE
CharlesKatada
IT Support Engineer · Full-Stack Dev
10+ years building reliable IT ecosystems, leading infrastructure, and engineering full-stack solutions for executive teams.
10+
Years Exp.
Abu Dhabi, UAE
Profile
Experienced IT Support Engineer / Systems Administrator with over 10 years of experience delivering high-level technical support, managing IT infrastructure, and developing business-critical applications. Proven ability to support executive leadership, optimize IT operations, and implement scalable solutions across corporate environments. Strong background in Microsoft environments, networking, cloud technologies, and full-stack development.
10+
Years Experience
L1–L3
Support Levels
Full-Stack
Development
Experience
IT Support Engineer
Nov 2014 – PresentAbu Dhabi, UAE
- Direct executive IT support to the CEO, ensuring reliable and secure day-to-day operations
- Designed and developed an internal Enterprise Resource Application (ERP) using full-stack technologies (React, Tailwind CSS, PostgreSQL, AWS), supporting operational and reporting workflows
- Oversight of IT systems, infrastructure, and operations
- Confidential handling of strategic and investment-related initiatives
- Front-end web development and system integration support
IT Projects Engineer
Professional System Electromechanical Cont.
Jan 2012 – Nov 2014Abu Dhabi, UAE
- Designed and implemented scalable network infrastructure
- Managed hardware procurement and system upgrades
- Conducted network assessments for performance and security
IT Help Desk Support
Gumnut System International
Mar 2012 – Dec 2012Manila, Philippines
- End-user technical support and troubleshooting
- Accurate issue documentation and resolution tracking
Technical Support Specialist
Sykes Asia Inc.
Feb 2009 – Jun 2010Manila, Philippines
- First-level DSL and network support
- Case documentation, escalation, and customer surveys
Skills & Expertise
IT Support & Helpdesk (L1–L3)
Microsoft 365 Administration
Network & Systems Administration
Hardware & Software Troubleshooting
IT Infrastructure Management
Cloud Technologies (AWS)
Web Application DevelopmentReact, PostgreSQL
IT Security & Data Protection
Technical Documentation
Vendor & Procurement Management